X ² yz Company Website and Inquiry Submission Privacy Policy

Last updated: November 26, 2025

X ² yz adopts this privacy policy regarding the use of X ² yz company's website (including x2yz.com and its information introduction subpages, as well as information submitted through the "Media and Investor Relations" page). If you have any questions about a specific X ² yz product or service, please refer to the privacy policy of the relevant product or service.

Welcome to the website of X ² yz company!

Thank you for visiting the X ² yz company website! X ² yz values your privacy, and we appreciate your trust in X ² yz.

This Privacy Policy (hereinafter referred to as the "Privacy Policy") will explain the processing time, methods, and reasons for your personal information on the X ² yz Company website (including the subpages of x2yz.com and its information introduction, as well as the information submitted through the "Media and Investor Relations" page, hereinafter referred to as the "Website"), and stipulate your relevant choices and rights regarding this information. Please read carefully - it is important to understand how we collect and use your information, as well as how you can control this information.

As mentioned earlier, this privacy policy only applies to the website of X ² yz Company (including the subpages of x2yz.com and its information introduction, as well as information submitted through the "Media and Investor Relations" page). If you use products or services operated by X ² yz or its affiliates and would like to know how the relevant data is processed, please refer to the privacy policy of the product or service. This privacy policy also does not apply to any products or services that may make API calls using subdomains of x2yz.com, or that can be accessed through subdomains of x2yz.com.

For the way X ² yz handles its supplier information, please click here.

If you do not agree to the processing of your personal information as described in this privacy policy, please do not provide your information upon request and stop using this website. Continuing to use this webpage means that you confirm the provisions regarding your personal information as described in this privacy policy.

1. Types of personal information we use

This section explains how we will collect different types of personal information from you and how we collect this personal information. If you would like to further understand specific types of data and how we use this data, please refer to the section below titled 'How We Use Your Personal Information'.

The following summarizes the types of personal information we use:

The information you provided to us

When you submit an inquiry through the "Media and Investor Relations" page on our website, or contact us using the contact information specified in this privacy policy, you provide us with specific information related to your inquiry.

Cookie

We use cookies (hereinafter referred to as "cookies") to enhance your website experience. Cookies are text files that, when placed on your device, allow us to provide specific features and functions.

For more information about our Cookie Policy, please click here.

children

Children are not allowed to use this website for any purpose unless their parents or guardians have provided consent.

The children we refer to are users under the age of 18.

We will not intentionally collect personal information from children for any purpose. If you believe that we have children's personal information without the consent of their parents/guardians, or if you are a user's parent or guardian and wish to withdraw your consent, please use kefu@x2yz.com Contact us and we will delete such information.

2. How we use your personal information

This section provides a detailed explanation of the types of personal information we collect from you and the reasons for collecting it.

When you submit an inquiry to us, in order to contact you and handle your issue, we will collect your information to the minimum extent required by law and will not use it for other services. The specific information is as follows:

3. How do we store and share your personal information

Your personal information is processed by our servers located within the territory of the People's Republic of China. Our website operation and technical team is located in the People's Republic of China.

We will strictly follow the provisions of laws and regulations, and in accordance with this privacy policy, take strict security measures to protect your rights.

We use UCloud Cloud to provide information storage services for this service.

We only share your personal information in reasonable and necessary circumstances. This type of situation includes:

• Our companies within the group process your personal information in response to your inquiry. All relevant group companies can only use your personal information in accordance with this privacy policy.

• Regulatory agencies, judicial and law enforcement agencies, as well as other third parties for the purpose of safety, security or compliance with the law. In some cases, we are required by law to disclose your information to authorities, such as complying with legal obligations or procedures, enforcing our terms, handling matters related to security or fraud, or protecting our users. To comply with effective legal procedures such as subpoenas, court orders, or search warrants, we may make these disclosures with or without your consent. Generally speaking, the terms of legal proceedings prohibit us from notifying you of any such disclosure. If the government entity fails to provide the required subpoena, court order, or search warrant, we may seek your consent to disclose information as requested by the government entity. We may also disclose your information for the following purposes:

• Enforce our terms and conditions and other agreements, including investigating any potential violations of these documents;

  
  

• Discover, prevent, or otherwise address security, fraud, or technical issues; or

  
  

• To protect the rights, property, or safety of us, our users, third parties, or the public (by exchanging information with other companies and institutions to prevent fraud and reduce credit risk), as required or permitted by law.

• Third parties who fully or partially acquire us or our business. If any of the following situations occur, we may also disclose your personal information to third parties: (a) if we sell, transfer, merge, integrate or restructure any part of our business, or merge, acquire or form a joint venture with any other enterprise, we may disclose your data to any new owner or other third party involved in our business changes; Or (b) if we sell or transfer any of our assets, the information we hold about you may be sold as part of such assets and may be transferred to any new owner or other third party involved in such sale or transfer.

4. Security of personal information

No matter where your personal information is stored, we promise to maintain its privacy and integrity. Our information security and access policies restrict access to our systems and technologies, and we protect data through the use of encryption and other technical protection measures.

Unfortunately, although we have implemented and maintained reasonable measures to protect your personal information, transmitting information over the Internet is not completely secure. If there is a personal information leakage or other security incident, we will activate the emergency plan to prevent the security incident from expanding, and inform you in the form of push notifications, announcements, etc.

5. Data retention

Unless required by law, we will not retain your data for more than the period required for retention. We will retain your information in the following manner:

The information provided to us when you submit an inquiry form or contact us using the detailed information specified in this privacy policy: until your inquiry is resolved, then delete the information within one hundred and eighty (180) days after resolution, unless you agree to retain the data and receive further information in the future.

If we need to retain your information after the retention period specified above, for example, in order to comply with applicable laws, we will store it separately from other types of personal information.

6. Your Rights

You have the relevant legal rights to the personal information we hold about you (within the scope permitted by applicable laws and regulations). You can request access to or correction of the data we process about you.

To exercise any of your rights, please do so through support@x2yz.com Contact us.

Please note that this webpage does not involve any personalized advertising. Any email is only sent in response to your inquiry and is only a service message.

7. Contact and Complaints

Welcome to ask questions, comments, and requests regarding this privacy policy. We have established a dedicated personal information protection team and a personal information protection officer. If you have any questions, complaints, or suggestions regarding this privacy policy or personal information protection related matters, you can provide such feedback to the designated data protection officer (personal information protection officer) for the purpose of complying with applicable privacy laws. Their contact information is kefu@x2yz.com .

If you wish to file a complaint regarding our handling of personal information, please first contact us through kefu@x2yz.com Contact us and we will strive to process your request as soon as possible.

8. Change

If there are any changes to this privacy policy, we will publish an updated privacy policy here. Please visit this page regularly to check if there are any updates or changes to this privacy policy.